This whole system is terrible. It doesn't align between the seperate systems (whatever they are?). I can log into one when I follow a email link but not when I use the website because my account is blocked. It just a completely stupid system. I've emailed lots of times and don't get a response for days, when there is a response it a generic response with a password reset which doesn't work because my account is blocked. Tried explaining that in another email and no response. I think I've managed to cancel my subscription but will wait and see if they still charge me. If they do I will be reporting them for fraud.